Exchanges and Returns



How do I return an item I bought at the online store?
It offers 30 days of your purchase to return an item your authorized dealer for this purpose.
For this is only necessary to address the chosen store and deliver the items to return, as well as an invoice.
You can also opt for home collection or proceed to issue by Standard Mail.
To make an application for return of a parcel online hereby, shall:
- Log into your account;
- Go to "Orders";
- Click "View" in the desired order;
- Select items to return by clicking on "Request Return" button;
- Fill the reason for his return for a quick treatment;
- Finally, click "Submit;"
After this procedure will send the items by Carrier;
Items should be in perfect condition, with original tags and delivered with the receipt.

I have some cost to return my product?
Returns in lcphones.com have the shipping cost always charged to the customer.

When and how will I receive my refund?
In case you decide to return items at one of our authorized stores, the credit is repaid in cash at the precise time of return.
If the return is made via carrier or post office, the refund will be processed upon receipt of returned items and their assessment by the Quality Department in the same method of payment used at the time of purchase.

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